SHCs hotel management operations programs are efficient, time-tested, and cutting edge. We constantly benchmark our hotels against each other and assets managed by other companies. We use this benchmarking process to continually review our operating procedures and to improve our performance. In benchmarking, we employ various tools to ensure the hotels are performing optimally including:

• Key Performance Indicators and month end comparative reports
• Annual Employee Opinion Survey
• Secret Shopper programs, both operationally and sales focused
• Internal Accounting Audits
• GSI, Guest Satisfaction Index, measuring service performance
• Internal Human Resources audits
• Monthly financial performance
• Risk management audit/ safety initiatives